Shipping policy

Effective Date: 27 April 2025

This Shipping Policy applies to all orders placed through our website www.tigerandbean.com

Shipping Schedule:

We aim to process and dispatch orders as quickly as possible. Our standard shipping days are Mondays through Fridays, excluding public holidays. Orders are typically processed within 1-2 business days of receipt.

Considerations for Ambient Products (including meltable items like chocolate):

While our products are classified as ambient, some items, particularly chocolate, are susceptible to melting at higher temperatures. To mitigate this risk, especially during warmer months or to warmer climates, we take the following precautions:

We may use insulated packaging.
We may adjust our shipping schedule to avoid weekend transit in warmer conditions.

However, please be aware that despite our best efforts, we cannot guarantee that heat-sensitive items will not melt during transit, particularly in uncontrolled temperature environments encountered by shipping carriers.

Shipping Methods and Delivery Times:

We utilize reputable third-party carriers such as Correos, SEUR and DHL. Delivery times will vary depending on the destination and the shipping method selected at checkout. Estimated delivery times are provided as a guideline only and are not guaranteed.

Shipping Costs:

Shipping costs are calculated based on weight, destination, and shipping method selected and will be displayed at checkout before you complete your order.

Shipping Destinations:

We currently ship to all countries in Europe. Please note that additional customs duties, taxes, or fees may apply to international orders and are the responsibility of the customer.

Receipt of Goods:

Upon receiving your order, please inspect the packaging carefully for any signs of damage. If your order arrives damaged, please contact us immediately at rbrunt@tigerandbean.com with photos of the damage.

Melting Disclaimer:

Please be aware that we are not responsible for melted chocolate or other heat-sensitive items due to weather conditions or handling by the shipping carrier. By placing an order for these items, you acknowledge this risk and agree that refunds or replacements will not be issued for melted products.

Changes to this Shipping Policy:

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions regarding our Shipping Policy, please contact us at:

Effective Date: [Insert Date]

This Shipping Policy applies to all orders placed through our website [Your Website Name].

Shipping Schedule:

We aim to process and dispatch orders as quickly as possible. Our standard shipping days are [Specify days of the week, e.g., Mondays through Fridays], excluding public holidays. Orders are typically processed within [Specify processing time, e.g., 1-2 business days] of receipt.

Considerations for Ambient Products (including meltable items like chocolate):

[Specify precautions you take, e.g., We may use insulated packaging.]
[Specify precautions you take, e.g., We may include ice packs (though their cooling effect is limited and may not prevent melting in all circumstances).]
[Specify precautions you take, e.g., We may adjust our shipping schedule to avoid weekend transit in warmer conditions.]

Shipping Methods and Delivery Times:

We utilize [Specify your shipping carriers, e.g., reputable third-party carriers such as [Carrier 1], [Carrier 2]]. Delivery times will vary depending on the destination and the shipping method selected at checkout. Estimated delivery times are provided as a guideline only and are not guaranteed.

Shipping Costs:

Shipping costs are calculated based on [Specify how costs are calculated, e.g., weight, destination, and shipping method selected] and will be displayed at checkout before you complete your order.

Shipping Destinations:

We currently ship to [Specify the countries or regions you ship to]. Please note that additional customs duties, taxes, or fees may apply to international orders and are the responsibility of the customer.

Order Tracking:

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website, allowing you to monitor the progress of your delivery.